I was so happy when I heard about this guy today, because I had nothing but bad luck with United. I used them for 3 times only, the first and 2nd time they lost my luggage and broke a baby stroller, the 3rd time there was a theft from my luggage and they refused to reimburse me for the loss. Thanks God for people like this artist. There is a justice in this world. I hope United goes out of business soon.
His guitar was broken and united shoveled him around for 9 months and refused to pay him for the damage. Once he posted this video on Youtube it had instantly over 3 million hits and the company Taylor Guitars offered him two free guitars for free advertising because their sales went up, and the United Airlines also called him and offered $12,000 repair costs and the same amount in flight vouchers but he refused to accept it. Cool guy. I love him.
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